Refund policy
Refund & Exchange Policy – Mizo Jersey Home
No Refunds or Returns
We do not offer refunds or returns once an order has been placed and delivered.
Exchange Eligibility
Exchanges are only accepted under the following conditions:
- Product was damaged during transit
- Product has a manufacturing defect
- You received the wrong style or size compared to what you ordered
Note: We do not accept exchanges if the product matches the size and style ordered. Kindly refer to the size chart before placing your order.
To qualify for an exchange, the item must be:
- Unused, unwashed, and in original condition
- In its original packaging with tags intact
Exchange requests must be made within 48 hours of delivery. After this period, exchanges will no longer be accepted.
How to Request an Exchange
To request an exchange, please send us a WhatsApp message at +91 7005979221 with the following details:
- Your Order ID
- Photos of the item showing the issue (if applicable)
- A brief description of the problem
Our team will assist you and guide you through the next steps.